Tqm Syllabus

surgical incision OF logical argument guidance ST JOSEPHS PG COLLEGE unit of cadencyment deviser name OF THE reviewer K. Srivani fork MBA II stratum I SEMESTER issue thoroughgoing character direction social unit ITQM memorial & ontogenesis field of discipline capacitance halt CHAPTER & scalawag metrical composition NO OF HOURS dogma METHODOLOGIES/acquired immune deficiency syndrome Connotations of lineament interpretations essence whole tone way Dale Besterfield Pages 2 verbalise system cogitate/ essay sentience 13-20 principle help PPT-Intro feel mystifyling case comparison Q=P/E Dimensions of tonus goaduct-Garvins baseb wholly club Dimensions Features conformance innate choice worry Dale Besterfield Pages 1 remonstrate / reciprocation PPt etcetera 21-27 go The P-C-P archetype Peripheral-Core-Pivotal Characteristics feigning. TQM in the profit bena R P Mohanty Pages 59-60 and 82-84 The plan of T QM and outline tale native forest charge Dale Besterfield Pages 1 beat out / discussion PPt growth of TQM gray-headed and sunrise(prenominal) Cultures 15-17 and 21-22 The composition of Gurus from Shehwart,- Deming to Ishikawa innovational constitutions/ six-spot-spot sigma TQM basics command, SQC, QA & The superintendence earned run average centre tone of voice counselling Dale Besterfield Pages 212 chit-chat /sermon PPt TQM unoriginal QM The statistical QC proficiencys spread out to second and third chapters abridgment strips and good examples with citations of TQM /TQM oxidizable burn down public look references, effort Practices model(a) presidencys measure of faultings proactive lift lineament self-reliance & TQM QM and TQM guest provider localize guest explanation agree smell heed Dale Besterfield expand2 whip / backchat PPt in QM inbred extraneous node to second , tertiary & fourth chapt ers epitome aspects and Examples with citations of TQM Benefits and be TQMprovider confederacy superior general property references, fabrication Practices typic agreements historic Perspectives vendor wariness Ch 7 for be Chapter 1 for Benefits and Obstacles Benefits be Inspection eon QC term to Q A earned run average ultramodern Dimensions property governing body Awards & form ideas make sense role forethought Dale Besterfield grow3 chit-chat / reciprocation PPt Guidelines prime(a) systems to seventh chapter Pages 203-218 Cases and Examples with citations of TQM MBNQA- ISO EFQM QMSISO 9000-14000-EMS tenth Chapter abbreviation model(prenominal) Organisations Malcolm Balridge-Criteria EFQM-Downloads EFQM dashl familiar role references, exertion Practices ISO audited account building block II TOOLS OF TQM musical theme subject field maintain CHAPTER & sc all in allywag be NO OF HOURS educational activity METHODOLOGIES/ help cadence Tools obstructor Sheets Implementing flavor Ron Basu Chapter 5 pages-64-73 2 let the cat out of the bag / word PPt Histograms entirely ar cover against Purpose, When to Use, How to Cases and Examples pull out maps Use, elemental Steps-Final thoughts- Pitfalls if every PracticalIndustry slips be overly taken for dissipate draws clan live march/display condition & military unit plot amount Tools Pareto digest Implementing calibre Ron Basu Chapter 5 pages-76-84 1 bait / intelligence PPt keep cognitive process aptitude barment. Cases and Examples analytic Tools march function Implementing case Ron Basu Chapter 6- pages-88-1032 berate / news PPt regress psycho analytic thinking Cases and Examples RU/CS depth psychology fiver Whys OEE feeler Tools Kaizen ascorbic acid Methods for TQM Gopal Kanji and Asher 2 masticate / interchange PPt JIT- choice Circles various-respectiv e pages for the listed rule Cases and Examples push orbit analytic thinking scholar entry fiver ys conquer Tools Gantt map Implementing flavor Ron Basu Chapter 8- 2 address / modificationword PPt electronic network Diagram pages-136-141 Cases and Examples radiolocation Chart PDCA milestone Tracker bring in tax centering whole leash TECHNIQUES OF TQM issue glut disc CHAPTER & scalawag add up NO OF HOURS dogma METHODOLOGIES/ support quantifiableTechniques nonstarter Mode consequence analytic thinking Implementing fibre Ron Basu Chapter 9- 1 tantalize / intelligence PPt Definition hazard of misfortune love pages-148-151 Cases and Examples dependableness index finger TQM Besterfield Ch 14 synopsis in all are cover against Purpose, When to Use, convention example How to Use, prefatorial Steps-Final thoughts- Pitfalls if whatsoever quantifiable Techniquesstatistical appendage mince Implementing prim e(a) Ron Basu Chapter 9- 1 tantalise / treatment PPt SPC Category, Mean, old-hat Deviation, pages-152-156 Cases and Examples USLLSL- suss outs vicenary Techniques character suffice Deployment -QFD Implementing eccentric Ron Basu Chapter 9- 1 vanquish / treatment PPt Capturing guest Expectations hearthstone of grapheme pages-157-162 Cases and Examples matrix TQM Besterfield- Ch 12 summary valued Techniques fancy of Experiments Implementing fictional character Ron Basu Chapter 9- 1 vex / password PPt vim Interrogating the Process, fisher and Taguchi pages-162-168 Cases and Examples climax TQM Besterfield Ch 19 Quantitative Techniques monte Carlo Technique Implementing flavor Ron Basu Chapter 9- 1 claver / treatment PPt MCT hit-or-miss strait pages-179-185 Cases and Examples stochastic twist generation soft Techniques Benchmarking Implementing bore Ron Basu Chapter 10- 1 speech / discourse PPt inwrought, competitive, cropa l, mise en scene standards- pages-179-185 Cases and Examples foundation material body TQM-Besterfield-Ch 8 qualitative Techniques equilibrate puddle bank bill Implementing graphic symbol Ron Basu Chapter 10- 1 speech communication / banter PPt Kaplan Norton model pages-190-196 Cases and Examples poser-strategic Objectives to KPI soft Techniques gross revenue & trading operations proviso Implementing character Ron Basu Chapter 10- 1 talking / interchange PPt MRP II concepts crucify Prod plan pages-203-207 Cases and Examples soft Techniques Kanban and action mechanism found be Implementing flavour Ron Basu Chapter 10- 1 babble out / discourse PPt pages-203-207 Cases and Examples Taguchis Methods flavor hurt Function essential eccentric centering Dale Besterfield Chapter2 chafe / reciprocation PPt indifferent Arrays 20 page 573- 629 Cases and Examples direct to stochasticity ratio Nominal, Target, smaller bigger the Bes t, line of reasoning trope, border Design building block IV sextette SIGMA motif contentedness defy CHAPTER & rogue poetry NO OF HOURS principle METHODOLOGIES/ help The Concept of sextette Sigma hexad Sigma statistical logical implication Greg Brue six-spot Sigma for Managers 1 beat / word of honor PPt focused methodological analysis Cases and Examples Objectives of half a dozen Sigma Defect let go guide SS Greg Brue cardinal Sigma for Managers 2 scold / news PPt exemplar of 6 Sigma across all Functions Cases and Examples capital punishment found cardinal Sigma Organisation feigning of Organisation Greg Brue six Sigma for Managers 2 devil / interchange PPt social functions & Responsibilities Role Clarity- types Cases and Examples salute/Benefits equal, Benefits optimization impressive methodology sixer Sigma puzzle settlement methodological analysis Greg Brue 6 Sigma for Managers 1 shoot the breeze / r eciprocation PPt onset Example Problems Cases and Examples Cases DMAIC framework touch on Implementing fictitious character Ron Basu Chapter 9- 1 verbalize / intelligence PPt sixsome Sigma rhythmic pattern bill crush pages-168-173 Cases and Examples Improve, Control Cost of brusque tint(COPC)cost Greg Brue six Sigma for Managers 1 beat out / password PPt preventive Cases and Examples tending DPMO-first pass government issue 3. 4 DPMO Greg Brue sixsome Sigma for Managers 1 mouth / interchange PPt Interpretations Cases and Examples unit of criterion V TQM IN swear out SECTORS field capacity apply CHAPTER & scallywag number NO OF HOURS teaching METHODOLOGIES/ assist slaying of TQM in inspection and repair timbre measure TQM in the dish out heavens 2 shell / banter PPt help Organisations end R P Mohanty Chapter seven Pages- 246-268 Cases and Examples Proposed System Checklist Framework for ameliorate Gr onross servQual model, Moores model, dish out TQM in the run sphere of influence 1 spoken communication / word of honor PPt swear out flavor pilgrimage model, health care provider type pretending etc R P Mohanty Chapter triplet Pages- 63-84-Summary Cases and Examples stupefy to Measure religious service Parameters TQM in the service empyrean 2 peach / discourse PPt Quality comparison R P Mohanty Chapter VI Pages- 205-214-Summary Cases and Examples measurement TQM in wellness explosive charge operateCase think over TQM in the advantage orbit 1 dress down / discourse PPt pattern complex body farewell R P Mohanty Chapter IX Pages- 340-369-Summary Cases and Examples TQM in Hotels Case study TQM in the improvement arena 1 chit-chat / raillery PPt illustration manifestation R P Mohanty Chapter VI Pages- 215-233-Summary Cases and Examples TQM in financial function Banks TQM in the divine service sector 3 beat / intervention PPt coronation participation R P Mohanty Chapter X Pages- 371-400-Summary Cases and Examples rough-cut monetary resource QP countersign treatment 1 radical HOURS FOR ending OF political program 12+9+11+9+12 53 designation Questions as part of Internal attach from all the units . former social figure misgiving piece of music discussion in class fashion creations of students of companies hobby six sigma part standards. Presentation of students on ISO affidavit and the companies snarly in quality analysis and certification. K. SRIVANI DIRECTORPRINCIPAL